Contact us

How quickly we respond

• We acknowledge every complaint within 24 hours, with a ticket number, and resolve it within 7 days.
• Requests to remove content that breaks our rules are dealt with within 36 hours.
• Content that shows a person's private areas, nudity or a sexual act, or that impersonates a person (including morphed images), is removed within 2 hours of a complaint.
• Requests about your personal data (access, correction, deletion, nomination) are acknowledged within 24 hours and answered within 7 days.

Report a problem with an operator or a listing

Write to hello@kafilaa.com with the subject “Report an operator”. Please include:

• your name and the mobile number registered on Yippigo;
• the booking reference, or the link to the operator's page, review or listing;
• what happened, when, and any photos or screenshots; and
• what you would like us to do.

We may share the details of your complaint with the operator to get their side, and we may hide a listing or suspend an operator while we look into it. If anyone is in danger during a trip, call 112 first.

If you are not satisfied

• You can appeal our decision to the Grievance Appellate Committee (gac.gov.in) within 30 days.
• Consumers can contact the National Consumer Helpline (1915, consumerhelpline.gov.in) or file a complaint with a consumer commission through e-Jagriti.
• For personal data, you can complain to the Data Protection Board of India after using our process.

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