Delete your Yippigo account

Delete it yourself

1. Log in with your mobile number (partners can use the partner login, or the Yippigo Partnerapp).
2. Open your name in the menu, then Account & security.
3. Under Your data, choose Delete my account, type DELETE and confirm.

You can download a copy of your data from the same place first. If a business you own alone has a booking that is waiting for its advance, confirmed, under way or disputed, finish or cancel it first.

Can't log in?

Write to hello@kafilaa.com with the mobile number on the account. Before deleting anything, we confirm it is you with a one-time code sent to that number or, if you no longer have the number, other proof that the account is yours. Then Augmetic Infinite LLP deletes the account within 7 days.

What is deleted

• The mobile number, email and password on your login, the name on your login, your logged-in devices and your notification subscriptions. On a personal account your name is also the account name, which stays on past bookings, chats and reviews (see below).
• The IP address and device of your past sign-ins.
• Your name, mobile number and email on enquiries you sent from operators' pages (the trip details stay with the operator).
• Your access to every business on Yippigo.
• A business you own alone is closed: its contact numbers, emails, UPI ID and description are removed, its open requests are cancelled, its quotes are withdrawn, and its vehicles and drivers are deactivated.

What we keep, and why

• For 180 days after deletion, a sealed copy of the name, mobile number and email you registered with, and of your sign-ins from the last 180 days (time, IP address and device), because the IT Rules, 2021 require it. We open it only for a lawful request, such as from the police or a court, and then erase it.
• Records of bookings and payments, under the account or business name, with its legal name and GSTIN, because Indian tax and accounting law requires us to keep them (generally up to 8 years).
• Messages you sent in any chat, and reviews you wrote, under the account or business name (reviews show only the first name). Write to us if you want your name taken off a review.
• Trip requests you posted, and copies of the messages we sent you (which show your mobile number or email as the address), for bookings, support and legal duties.
• Trip plans you made with the trip planner.
• Verification documents and driver records of a closed business, for as long as they may be needed for safety, disputes or legal duties.
• The dates of your past sign-ins (without your IP address or device), and our security and audit logs.
• Operators you sent an enquiry to also received it by email. For their own copy, ask the operator.

Your mobile number is free to sign up again as a new account.

More in our privacy policy. Questions: contact us.